Issue Tracker Features

Issue tracker is designed to help you streamline customer service and improve customer support efficiency by providing staff with the tools they need to deliver fast, effective and measurable support.


Customer Portal

All support requests and responses are archived online. User can login using email and ticket ID. No user account or registration required to submit a ticket.


Autoresponder

Configurable automatic reply sent out when a new ticket is opened or a message is received.


Role-based Access

Control staff's access level based on assigned groups, departments and teams.


Ticket Assignment

Assign tickets to a staff or a teams. Assignment notes are logged as internal notes.


Dashboard & Reports

Get system overview and basic historical statistics on tickets count and status per department, staff and help topics.


Internal Notes

Add internal notes to tickets for staff. Activity logs let you see events or what actions have been taken, when, and by whom.


Track the complaint